Terms & Conditions

Welcome to NFH Clinic (NewFastHealth). By accessing or using our website https://newfasthealth.com, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our website or services.

1. About NFH Clinic

NFH Clinic provides:

Our services are delivered digitally and are informational and supportive in nature.

2. Not Emergency or In-Person Medical Care

NFH Clinic services:

  • Do not replace emergency medical care
  • Do not substitute in-person clinical examinations
  • Should not be used for urgent or life-threatening conditions

If you are experiencing a medical emergency, contact your local emergency services immediately.

3. User Responsibilities

By using this website, you agree that:

  • Information you provide is accurate and truthful
  • You will not misuse the website or forms
  • You understand online communication has limitations
  • You will seek in-person care when necessary
  • You are at least 18 years old, or are using this website with the consent and involvement of a parent or legal guardian

You are responsible for decisions made based on information received through the site.

4. Health Information Disclaimer

All content on this website, including consultations, articles, and guidance:

  • Is for educational and informational purposes
  • Is not a diagnosis or prescription
  • Should not be considered personalized medical treatment

Always consult a licensed healthcare provider for medical decisions.

5. Online Consultation Limitations

Online consultations:

  • Are based on the information you provide
  • May be limited without physical examination
  • Are not suitable for emergency conditions

NFH Clinic may decline or discontinue consultations if we believe your needs require in-person care.

6. Privacy and Data Protection

Your use of this site is also governed by our Privacy Policy, which explains how your information is collected and protected.

7. Payments

NFH Clinic offers paid online consultations. By booking a consultation, you agree to the following:

  • Consultation fees are displayed on the booking page before you submit a request
  • Payment is only required once your consultation is confirmed
  • Fees cover the time and guidance provided during your consultation, not a guaranteed outcome or result
  • Cancellations: You may cancel or reschedule at no charge if you notify us at least 24 hours before your scheduled consultation
  • Late cancellations or no-shows: Consultations cancelled with less than 48 hours’ notice, or missed without notice, are non-refundable
  • Refunds: If NFH Clinic is unable to provide the consultation as booked, you will receive a full refund

8. Intellectual Property

All website content, including:

  • Text
  • Graphics
  • Logos
  • Educational materials

is owned by NFH Clinic unless otherwise stated. You may not copy, reproduce, or distribute content without permission.

9. Website Use Restrictions

You agree not to:

  • Attempt to hack or disrupt the website
  • Submit false or harmful information
  • Use the website for unlawful purposes
  • Impersonate another person

10. Third-Party Links

Our website may link to external websites. NFH Clinic is not responsible for their content, privacy policies, or practices.

11. Limitation of Liability

NFH Clinic is not liable for:

  • Decisions made based on website information
  • Health outcomes resulting from reliance on online content
  • Technical interruptions
  • Inaccurate information provided by users

Use of this site is at your own risk.

12. No Doctor-Patient Relationship

Use of this website or communication through forms does not automatically create a formal doctor-patient relationship. Any professional relationship begins only after appropriate evaluation and agreement.

13. Service Availability

We may modify, suspend, or discontinue services or website features at any time without notice.

14. Changes to Terms

These Terms may be updated at any time. Continued use of the website means you accept the revised Terms.

15. Governing Law

These Terms are governed by the laws of the Republic of Zambia, without regard to conflict of law principles. Any disputes arising from the use of this website or its services will be subject to the jurisdiction of the courts of Zambia.

16. Contact Information

For questions about these Terms:

NFH Clinic – NewFastHealth
Website: https://newfasthealth.com
Contact Us

Note: By using our online consultation services, you consent to receive communications and guidance electronically.